Terms and conditions

Terms and conditions of the initiative: "Wine Club Ruffino" 
1.    Introduction

The company Ruffino S.r.l., with registered office in Piazzale Ruffino n. 1, Pontassieve (FI) ("Ruffino"), has conceived the Ruffino Wine Club ("Wine Club") - available here https://wineclub.ruffino.it/en/wine-club/ ("Wine Club Site"), an initiative that offers exclusive advantages and discounts to registered members who earn points through the purchase of Ruffino products and services. 
This document sets out the terms and conditions governing the procedure for participating in the Wine Club, information on how points are earned as well as the advantages granted by such initiative.

2.    Registration to the Wine Club

This initiative is open to all individuals over 18 years of age at the time of registration to the Wine Club. Registration to the Wine Club is free of charge (does not require the payment of any fee and does not oblige you to purchase any product or service) and requires filling out the online registration form available on Wine Club Site at the following link https://wineclub.ruffino.it/en/wine-club/.

At the time of registration, you will have to provide some personal data, such as your name, surname, date of birth, country of origin and email address. The data provided during registration, as well as information relating to your purchases or reservations will solely be processed by Ruffino for purposes related to the management of the Wine Club. If you so wish, and only where you have consented to this, your personal data will also be processed for the purpose of sending you promotional material including newsletter. For further information on the processing of your personal data, please read the privacy notice, available here https://wineclub.ruffino.it/en/privacy-policy/.

Once the registration form is completed, you will have to create your account by entering in the relevant field your personal password, which you will use, together with your email address, to access the account. The password must be at least 8 characters long and include no less than three different types of characters selected among uppercase letters, lowercase letters, numbers and symbols. It is your responsibility to select a strong, hard-to-guess password to protect your account and maintain its confidentiality. You must not share your account login information with third parties. You can modify your password at any time in your personal profile section.

Your registration to the Wine Club shall imply the member's acceptance of the Wine Club terms and conditions. As soon as your registration is complete, you will receive a confirmation email containing a copy of these terms and conditions [ and the unique code associated with your Ruffino Wine Club Card. You may pick up your Card at any time at our Casa Ruffino in Poggio Casciano or receive it at home along with the shipment of your first purchase.

3.    How to earn and obtain points?

After registration, Wine Club members can earn points in three different ways: 

  • by purchasing Ruffino products online in their private area, through the wine shop section of Wine Club Site available at https://wineclub.ruffino.it/en/shop/ or at Enoteca Ruffino in the Tenuta Ruffino Poggio Casciano located in Via Poggio al Mandorlo, 1, 50012 Bagno a Ripoli, Florence, Italy, 
  • eating or drinking at the Tre Rane Ruffino restaurant located in Via Poggio al Mandorlo, 1, 50012 Bagno a Ripoli, Florence, Italy, or 
  • overnight stay at Casa Ruffino of Tenuta Ruffino Poggio Casciano located in Via Poggio al Mandorlo, 1, 50012 Bagno a Ripoli, Florence, Italy.

Please note that the purchase made through the online Wine Shop by you where you are not logged into the Wine Club, does not entitle users to earn points.

For each euro (pound for members who are resident in UK and Swiss francs per members who are resident in Switzerland) spent as specified above the member will earn one point (for this purpose only the amount actually paid by the member net of any discounts or promotions will be considered). The amount spent is always rounded up to the higher full sum. By way of example, if the amount spent by the member of Wine Club is equal to Eur/GBP/CHF (as the case may be) 100.30, the Customer will accrue 101 points.

In case of offline purchases or expenses made at Tre Rane Ruffino restaurant or Casa Ruffino, you can obtain the corresponding points at the time of purchase, specifying at payment your code or name and surname, as a Wine Club member, or following the purchase, within a month, by sending an email to: hospitality@ruffino.it specifying your Wine Club membership data and attaching a copy of the receipt or other fiscal document.

Earning points will allow you to reach the different levels of the Ruffino Wine Club. There are three different levels: Classico, Riserva and Gran Selezione, each one corresponding to different and increasingly significant advantages for members.

4.    The levels and advantages of the Wine Club

Wine Club is structured on several levels. The first level (Classico level) is reached automatically by registering for free in Wine Club, subsequent levels can be reached by each member after meeting a certain points threshold, namely:

  • Classico level: 0 - 499 points
  • Riserva level: 500 - 1999 points
  • Gran Selezione level: > 2000 points

Your membership level will be updated every 24 months following the date of enrolment in the Wine Club programme (hereinafter "Qualifying Period"). At the expiry of each Qualifying Period, your membership level is allocated based on the points you have collected, as of that date, and the associated benefits will be awarded to the member.

Where the member, during each Qualifying Period, obtains a sufficient number of points to gain access to the next level, he/she will automatically be awarded the new level.

Upon registration to the Wine Club you will enter the first level (the Classico level), which includes members who have earned up to 499 points. 

The advantages available to Classico level members are:

  • You will have 10% discount to be applied in each individual transaction related to the purchase of wine and any other product in the online Wine Shop and/or in the Enoteca Ruffino as well as transactions for the following activities: Tour and Tasting; drinks and meals at the Tre Rane Ruffino restaurant; overnight stays at Casa Ruffino at Poggio Casciano. Please note that the 10% discount cannot be used for purchasing historical vintages wines;
  • In the week following your birthday you will have 10% discount, which can only be spent on a one-time wine purchase in the online Wine Shop and/or in the Enoteca Ruffino. This discount voucher can be combined with the general 10% discount voucher exclusively for the purchase of wine.  Please note that the 10% discount cannot be used for purchasing historical vintages wines;
  • With your consent, you will receive a monthly newsletter featuring information on products and special events organized by Ruffino;
  • You will have the opportunity to purchase in preview the extra virgin olive oil DOP and IGP through our online shop or at Enoteca Ruffino;
  • You will have the opportunity to purchase in preview AD 1085, Alauda, Romitorio di Santedame and Greppone Mazzi wines;
  • With your consent, you will receive invitations to dedicated and private events and discounts to participate to events open to the public with the possibility to book in preview.

Upon reaching 500 points, the member gains access to the Riserva level, which includes participants who have collected between 500 and 1999 points. The Riserva level is granted for a Qualifying Period of two years from the date the member achieves the points required to access such membership and, on expiry of that Qualifying Period, is renewed for the following two years should the member continue to meet the minimum requirements for such level. 

The advantages available to Riserva level members are:

  • You will have 10% discount to be applied in each individual transaction related to the purchase of wine and any other product in the online Wine Shop and/or in the Enoteca Ruffino as well as transactions for the following activities: Tour and Tasting; drinks and meals at the Tre Rane Ruffino restaurant; overnight stays at Casa Ruffino  at Poggio Casciano. Please note that the 10% discount cannot be used for purchasing historical vintages wines;
  • In the week following your birthday you will have 10% discount, which can only be spent on a one-time wine purchase in the online Wine Shop and/or in the Enoteca Ruffino. This discount voucher can be combined with the general 10% discount voucher exclusively for the purchase of wine.  Please note that the 10% discount cannot be used for purchasing historical vintages wines;
  • You will receive a 50% discount voucher valid for 2 people for a tasting with dinner at the Tre Rane Ruffino restaurant usable only once during the Qualifying Period. The discount voucher is transferable to a third party, provided the recipient is a member of the Ruffino Wine Club;
  • You will be able to purchase through your private area the historic vintages of our most prestigious wines preserved in the barrel room of Poggio Casciano. In your private area you will find more information about the vintages and wines available (note that no discount is applicable for these wines);
  • You continue to receive a monthly newsletter featuring information on products and special events organized by Ruffino if you have given your consent;
  • You will have the opportunity to purchase in preview the extra virgin olive oil DOP and IGP through our online shop or at Enoteca Ruffino;
  • You will have the opportunity to purchase in preview AD 1085, Alauda, Romitorio di Santedame and Greppone Mazzi wines;
  • You continue to receive invitations to dedicated and private events and discounts to participate to events open to the public with the possibility to book in preview if you have given your consent.

Upon reaching 2000 points, the member gains access to the level Gran Selezione. The level Gran Selezione is granted for a Qualifying Period of two years from the achievement of the points required to access such membership and, on expiry, is renewed for the following two years should the member continue to meet the minimum requirements for such level.

The advantages available for Gran Selezione level members are described below:

  • You will receive a 50% discount voucher valid for 2 people for an overnight stay at the Casa Ruffino at Poggio Casciano with wine tasting at the Enoteca Ruffino and dinner at the Tre Rane Ruffino restaurant usable only once during the Qualifying Period. The discount voucher is transferable to a third party, provided the recipient is a member of the Ruffino Wine Club;
  • You will have a 20% discount to be applied in each individual transaction related to wine purchases only in the online Wine Shop and/or in the Enoteca Ruffino, with the exception of historical vintages on which the discount does not apply;
  • In the week following your birthday you will have 10% discount, which can only be spent on a one-time wine purchase in the online Wine Shop and/or in the Enoteca Ruffino. This discount voucher can be combined with the general 20% discount voucher exclusively for the purchase of wine.  Please note that the 10% discount cannot be used for purchasing historical vintages wines;
  • You will be able to store and refine your Ruffino wines in a dedicated area inside the barrel room of Poggio Casciano;
  • You will be able to book private tours and tastings with no extra charge compared to regular tour fares. This means that the benefit is a discount equivalent to the difference between regular tour fares and private tour fares. This benefit also includes that you will be provided with an exclusive area dedicated to you for tastings;
  • You will be able to participate in exclusive events dedicated only to the Gran Selezione level members;
  • You continue to receive a monthly newsletter featuring information on products and special events organized by Ruffino if you have given your consent;
  • You will have the opportunity to purchase in preview the extra virgin olive oil DOP and IGP through our online shop or at Enoteca Ruffino;
  • You will have the opportunity to purchase in preview AD 1085, Alauda, Romitorio di Santedame and Greppone Mazzi wines;
  • You continue to receive invitations to dedicated and private events and discounts to participate to events open to the public with the possibility to book in preview if you have given your consent.

Points can be accumulated with those earned on previous or future purchases. Points earned from two or more account cards cannot be combined.

5. Duration of Wine Club 

Your account with the Wine Club shall continue indefinitely, except where your membership is revoked or cancelled by us (in which case we will duly communicate such revocation or cancellation in writing and in other forms required by the applicable regulations.

6. Account Usage

Your account is hosted in our website. We make every effort to ensure that the website and your account are always accessible, however please note that for commercial or security reasons we may need to restrict access to the site, for example to ensure usual uploading of materials, development or improvement of the site and of the user experience. Furthermore, circumstances beyond our control may render our website inaccessible, for example in the event of an external attack or power failure. In these cases, although we take all reasonable steps to ensure that the website functions properly, we will not be liable for any damages or claims relating to your inability to access or use the website or your account, or their failure to function, for any reason whatsoever.

7. Changes and updates

We may update these terms and conditions from time to time and, if we do so, you will be notified of the changes and the date they become effective by email to the address provided during registration or by placing a banner on our website dedicated to Wine Club Site. If you do not agree to the change, you must notify us within thirty days after receiving notice of the change. Such changes are accepted by you if you do not reject the changes within the above-mentioned period and continue to be a member by accumulating points and claiming benefits. You will be informed about this consequence in the notification.

In any event, we will consider the reasonable interests of the members before making such changes. The reasons that we may make such changes to the provisions of these terms and conditions necessary are set out below:

  • developments beyond the Ruffino's reasonable control; or
  • changes at legislative level; or
  • changes to the Wine Club as part of the normal development of the Ruffino's products and activities; and
  • the need to address security problems.

The most up-to-date version of these terms and conditions and therefore applicable to the member is the one available by clicking on the Wine Club Site, Ruffino invites the members to periodically check the latest version of these terms and conditions.

Your participation in the Wine Club shall imply the member's acceptance of and is subject to the Wine Club terms and conditions, as amended. If you do not accept the amendments to these terms and conditions, you are entitled to withdraw – without incurring any charges – from the Wine Club in accordance with the provisions of clause 8 below. 

8. Cancellation from the Wine Club 

You have the right to cancel your subscription to Wine Club at any time, without incurring any costs, by sending an email to the customer service at the following address: hospitality@ruffino.it.

The exercise of the aforementioned right by the member will imply the cancellation of the membership and, therefore, he/she will not be able to benefit from the advantages granted under Wine Club. In the event of cancellation, all points accrued up to such cancellation will be deleted.

9. Limitations to and exclusion from Wine Club

Wine Club requires that you comply with these terms and conditions. It follows that Ruffino reserves the right to suspend the membership or permanently disable such participation and, where appropriate, cancel any benefits acquired as well as any orders previously placed and not yet fulfilled, in the event of abuse by the member in the use of the Wine Club programme and/or vis-à-vis Ruffino and/or of failure to comply with these terms and conditions.

Ruffino shall proceed with the suspension and/or deactivation and cancellation referred to above after having notified the member, by email to the address provided during registration and on the website dedicated at the Wine Club, in particular in the following cases:

  • fraudulent actions or attempted fraud and theft;
  • in case of misuse and/or deception of the Wine Club programme;
  • in the event of actions aimed at disrupting the proper functioning of the website of the Wine Club programme;
  • suspected registration of a new account by a previously suspended customer;
  • more generally, in the event of non-compliance with these terms and conditions.

If your access has been suspended and you believe that you are victim of an error, you may contact the customer service at the following email address: hospitality@ruffino.it.

10. Law and Jurisdiction

For members having residence in the European Economic Area and Switzerland 

These terms and conditions shall be governed by and will be interpreted in accordance with the laws of Italy; it being understood that if you are resident in a different Country, your statutory rights under the consumer law of your Country of residence will still apply, irrespective of the applicable law of this document. Any dispute concerning the interpretation and/or execution and/or termination of these terms and conditions will be subject to the jurisdiction of the court of residence or domicile of the member.

For members having residence in UK

These terms are governed by English law and wherever you live you can bring claims against Ruffino in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against Ruffino in the courts of the country you live in. Ruffino can claim against you in the courts of the country you live in.

11. Mandatory consumer information on dispute resolution (for EU countries only)

Consumer information pursuant to Regulation (EU) No. 524/2013: Please note that for the purpose of settling consumer disputes out of court, the European Commission has established a platform for online dispute resolution (ODR). The ODR platform can be accessed at http://ec.europa.eu/consumers/odr/. Consumer information pursuant to the Consumer law on dispute resolution for consumers: You acknowledge that we have no obligation to participate in any dispute resolution proceedings before a consumer arbitration panel.

For members who are resident in the Germany

Consumer information pursuant to the German Consumer Dispute Resolution Act (VSBG):  Ruffino is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

12. Contacts

For any further information on these terms and conditions or on the functioning of the Wine Club you can contact us at the following email address: hospitality@ruffino.it.

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